If you are unsure about a tea, we recommend to always buy a sample size first. Since tea is a food item, it cannot be returned once opened. Tea Brew filters can also not be returned once opened. No returns are allowed on sale items.
If you receive a damaged or the incorrect product, please contact us immediately so we can correct the problem. You have 30 days to change your mind about a tea pot, accessory, unopened tea, or unopened Tea Brew Filters assuming you have the original receipt. We will credit back the original payment method from the receipt. Accessories must be unused and in original packaging to receive the refund. If accessories for return have been opened, only partial store credit will be given.
If you received the items as a gift and do not have a receipt, we can only give you credit to use toward future purchases.